frequently asked
questions

We keep things clean and uncomplicated, just how we like our wardrobes.
Find quick answers to the essentials, no noise, no clutter.
SHIPPING & DELIVERY

When will my order ship?
Orders typically ship within 1–3 business days. During launches or high‑volume
periods, this may extend slightly.

What shipping carriers do you use?
UPS, USPS, and DHL (International).

Do you ship internationally?
Yes, we ship worldwide. Transit times vary by country.

Will I have to pay customs or duties?
Possible depending on your country’s regulations; fees are customer responsibility.

Can I update or cancel my order?
Only if it hasn’t been processed. Email support@ayaapparel.com immediately
Returns & Exchanges

What is your return policy?
Returns accepted within 30 days of delivery for free store credit or free U.S.
exchanges. Refunds available to original payment method.

How do I start a return?
Email support@ayaapparel.com with your order number.

Return address:
AYA Apparel – Returns
5854 Miami Lakes Dr
Miami Lakes, FL 33014
USA
Condition requirements:
Items must be unworn, unwashed, undamaged, stain‑free, fragrance‑free, and with all tags attached.
Product & Sizing

How does sizing run?
True‑to‑size with a premium tailored silhouette. Size up for an oversized fit.

Are pieces unisex?
Most items are designed as unisex unless otherwise noted.

How do I care for my clothing?
Machine wash cold, gentle cycle, no bleach, tumble dry low or hang dry.
Payment & Checkout

What payment methods do you accept?
Major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and Afterpay.

Do you offer buy now, pay later?
Yes — Afterpay is available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and secure.
DISCOUNTS & PROMOTIONS

Can I use more than one discount code?
Only one code may be used per order.

Do you offer student or military discounts?
Occasionally — email support@ayaapparel.com for verification.
INVENTORY & RESTOCKS

Do you restock sold‑out items?
Core essentials restock regularly; limited capsules may not return.

Can I reserve items?
To keep releases fair, we do not offer pre‑holds.
CONTACT & SUPPORT

Customer Service:
support@ayaapparel.com
Mon–Fri, 9 AM–5 PM EST


Email‑based support ensures fast, accurate communication.